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Are you planning a move? Moving can be an overwhelming experience, filled with excitement and stress. Hiring a reputable moving company is crucial to ensure a smooth and efficient transition to your new home. However, there are certain secrets that some moving companies may not want you to know. In this article, we will unveil these secrets and empower you with valuable knowledge to make informed decisions when selecting a moving company. Knowledge is power, so let’s dive into the ten secrets your moving company doesn’t want you to know. Looking for reliable and efficient movers London Ontario? Our moving company has you covered!

1. Hidden Costs and Fees

Moving companies often provide estimates based on certain criteria such as distance, weight, and additional services required. However, they may fail to mention hidden costs and fees that can quickly add up. These additional charges could include packing materials, fuel surcharges, long carry fees, or even charges for stairs or elevators. It’s essential to clarify all potential costs upfront to avoid any surprises on moving day.

2. Limited Liability Protection

When entrusting your belongings to a moving company, it’s important to understand their liability in case of damage or loss. Most moving companies provide basic liability protection, known as released value protection, which offers minimal reimbursement for damaged or lost items based on their weight. For valuable possessions, it’s advisable to consider purchasing additional moving insurance to ensure proper coverage.

3. Inadequate Background Checks

Not all moving companies conduct thorough background checks on their employees. This lack of diligence can lead to potential risks, such as theft or unprofessional behavior during your move. It’s crucial to inquire about the hiring and screening process of the moving company you choose, ensuring they prioritize safety and employ trustworthy individuals.

4. Subcontracting and Third-Party Involvement

Some moving companies subcontract their services or involve third parties without disclosing this information. This practice can result in a lack of accountability and potential communication issues. To avoid complications, it’s essential to confirm whether the moving company will handle the entire process themselves or if they plan to subcontract any part of the move.

5. Limited Availability and Scheduling Conflicts

Moving during peak seasons or on specific dates can pose challenges due to limited availability. Some moving companies may overbook their services, leading to scheduling conflicts or delayed deliveries. It’s advisable to book your move well in advance and confirm the availability and timeline with the moving company to avoid any inconveniences.

6. Inadequate Training and Equipment

Professional movers should be well-trained to handle your belongings safely and efficiently. However, certain companies may lack proper training programs or use outdated equipment, increasing the risk of damage or accidents during the moving process. It’s crucial to inquire about the training protocols and equipment used by the moving company to ensure a smooth and secure move.

7. Poor Customer Service and Communication

Effective communication and excellent customer service are vital aspects of a satisfactory moving experience. Unfortunately, some moving companies fall short in this regard. They may be unresponsive to inquiries, fail to provide updates, or offer limited support during the moving process. Prioritize companies that value open and transparent communication to address your concerns and provide a seamless moving experience.

8. Incomplete or Vague Contracts

When engaging a moving company, it’s crucial to carefully review the contract and ensure that all terms and conditions are clearly stated. Some companies may provide incomplete or vague contracts, leaving room for misunderstandings or disputes. Take the time to read and understand the contract thoroughly, asking for clarification on any ambiguous points before signing.

9. Limited Flexibility and Customization

Each move is unique, with specific requirements and preferences. However, certain moving companies may offer limited flexibility in terms of services or customization options. It’s important to choose a company that can accommodate your specific needs, whether it’s packing, storage, or specialized handling of fragile items. Don’t settle for a one-size-fits-all approach when there are companies willing to tailor their services to your requirements.

10. Lack of Transparency and Reviews

Lastly, some moving companies may lack transparency when it comes to their reputation and customer reviews. They may hide negative feedback or manipulate online reviews to maintain a positive image. It’s crucial to research and read genuine customer reviews on reliable platforms to get an accurate understanding of a moving company’s track record and reliability.


Moving can be a complex and stressful process, but armed with knowledge about the secrets your moving company doesn’t want you to know, you can make better choices and have a smoother transition to your new home. Remember to inquire about potential hidden costs, liability protection, background checks, subcontracting, availability, training, customer service, contracts, flexibility, and transparency. By choosing a reputable and trustworthy moving company, you can minimize stress and ensure a successful move. Good luck with your upcoming relocation!

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